Términos del servicio
Last Updated: September 2026
Welcome to Petbloom Store. These Terms of Service govern your use of our website and your purchase of products from Petbloom Store. By accessing our website or placing an order, you agree to these terms.
1. About Petbloom Store
Petbloom Store provides pet products and accessories through our online store. Product descriptions, images, prices, availability, and delivery information are provided as accurately as reasonably possible and may be updated from time to time.
2. Orders
When you place an order, you are making an offer to purchase the selected products. Your order is subject to availability and acceptance by Petbloom Store.
After placing an order, you will receive an order confirmation by email. This confirmation does not necessarily mean that the order has been dispatched.
We reserve the right to cancel an order where there is a genuine issue such as an obvious pricing error, product unavailability, suspected fraudulent activity, or another legitimate reason. If we cancel an order after payment has been taken, we will provide an appropriate refund.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, colours and appearance may vary slightly depending on your device or screen settings.
Nothing in these Terms affects your statutory consumer rights. Goods supplied to UK consumers must comply with applicable consumer law, including requirements concerning satisfactory quality, description, and fitness for purpose.
4. Prices and Payment
All prices displayed on our website are shown in the applicable currency and include applicable taxes where required.
Delivery charges, if applicable, will be displayed before you complete your purchase.
Payment must be successfully authorised before your order can be processed.
5. Delivery
We aim to dispatch and deliver orders within the estimated timeframe shown at checkout or on the relevant product page.
Delivery times may vary depending on the destination, courier, availability, and circumstances outside our reasonable control.
For UK online sales, goods should generally be delivered within 30 days unless another delivery period has been agreed with the customer.
6. Cancellation and Returns
If you are a UK consumer purchasing online, you generally have a 14-day right to cancel your purchase without giving a reason. For goods, this period normally begins when you or a person you nominate receives the goods.
After notifying us of cancellation, you will normally need to return the goods within the applicable period.
Unless we agree otherwise, you may be responsible for the direct cost of returning goods when exercising the statutory cancellation right, provided you were informed of this before purchase.
Certain products may be excluded from cancellation rights where an applicable legal exception applies, including goods that are unsuitable for return for health or hygiene reasons once unsealed.
This section does not affect your statutory rights regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.
7. Refunds
Where a valid cancellation is exercised, refunds will be processed in accordance with applicable UK consumer law.
Where required, the standard delivery charge will also be refunded. If you selected a more expensive delivery option, you may only be entitled to reimbursement up to the cost of the standard delivery option.
Refunds will normally be made using the original payment method unless another method has been agreed.
8. Faulty or Incorrect Products
If a product is faulty, damaged, incorrect, or does not match its description, please contact us as soon as possible.
Your statutory rights under UK consumer law are not affected by these Terms. We will work with you to provide the appropriate remedy required by law.
9. Website Use
You agree to use the Petbloom Store website only for lawful purposes.
You must not attempt to interfere with the operation or security of the website, introduce malicious software, misuse our services, or use our website for fraudulent or unlawful activity.
10. Intellectual Property
All content on this website, including logos, branding, graphics, photographs, product descriptions, designs, text, and other materials, belongs to Petbloom Store or its respective licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.
11. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics providers, and other service providers.
Those providers may have their own terms and privacy policies, which may apply to their services.
12. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable UK law.
We do not exclude or restrict liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. UK guidance makes clear that unfair terms cannot be used to avoid responsibility for faulty goods, goods not as described, death, or injury.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, website, or legal requirements.
The latest version will be published on this page with the relevant update date.
14. Governing Law
These Terms are intended for customers in the United Kingdom and are governed by the applicable laws of the relevant part of the UK, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms limits any rights you have under applicable consumer law.
15. Contact Us
If you have any questions about these Terms, an order, cancellation, return, or refund, please contact:
Petbloom Store
Email: petbloomstore3@gmail.com
Location: United Kingdom / applicable business address
Please replace the contact details above with your actual legal business name, email, and registered/business address before publishing. UK online sellers are expected to provide customers with business/contact details and key information about products, prices, payment, delivery and cancellation before an order is placed.