Politique d’expédition
Last Updated: September 2026
At Petbloom Store, we work hard to make sure your pet essentials arrive safely and on time. Please review our shipping information below.
1. Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
2. Delivery Times
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
United Kingdom: 3–5 business days
International: 5–10 business days
These are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to courier issues, customs, weather, public holidays, or circumstances outside our control.
3. Shipping Charges
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, Petbloom Store may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly displayed on our website or at checkout.
4. Tracking Your Order
Where tracking is available, your tracking number will be sent to the email address provided during checkout.
Please allow up to 24–48 hours for tracking information to become active after dispatch.
5. Incorrect Delivery Information
Customers are responsible for providing an accurate and complete delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply where permitted.
Please contact us as soon as possible if you notice an error in your shipping information.
6. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: support@petbloomstore.com
Please include your order number so we can investigate the delivery with the relevant courier.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the products received.
We will review the situation and work with you to determine the appropriate solution.
8. Customs & International Orders
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where applicable, these charges may be the customer's responsibility.
Delivery times for international orders may also be affected by customs processing.
9. Delivery Responsibility
Once an order has been handed to the delivery carrier, delivery is subject to the carrier's service and circumstances outside our reasonable control.
Nothing in this Shipping Policy affects your statutory consumer rights, including rights relating to goods that are faulty, damaged, or not delivered within the legally applicable timeframe.
10. Contact Us
For shipping questions or help with an order:
Petbloom Store
Email: petbloomstore3@gmail.com
Location: United Kingdom / applicable business address
Petbloom Store — Better Care for Happier Pets. 🐾